What is LiveChat?
LiveChat is live chat software from Text, a Polish company formerly called LiveChat Software. The company was founded in Wrocław in 2002, under the name LiveChat. Agents answer website and Facebook Messenger chats from one app, and pricing is per person.
Where LiveChat shines
LiveChat is a mature, polished tool for teams that chat with customers all day. It offers more than 200 integrations, including Shopify, WordPress and Wix. The Business plan adds a work scheduler, staffing prediction and agent performance reports.
How Askly is different
LiveChat’s own site says its AI Agent is available only in Text. On a LiveChat plan, it is not part of the subscription. Askly’s AI Support Agent answers customers itself, with AI answers built into the plan.
The effect is easy to measure. At Wagenküll Castle & Resort, AI answers 91% of repeating questions. Your people keep their time for the questions that need a person.
LiveChat charges for every user account, even when that user is not logged in. On Askly AI plans, users are unlimited. Add a weekend helper or a manager, and the bill stays the same.
For multilingual chat, LiveChat’s pricing page suggests agent groups for each language. Live two-way translation is a marketplace app at $5 per agent a month. Askly has translation built in, so every customer gets answers in their own language.
Askly has three modes you can switch any time: Fully AI, AI + Team, Fully Human. In AI + Team, a person takes over mid-chat with full context. In Fully Human, your team writes in one language and Askly translates both ways live.
Everything runs on one central knowledge base, shared by every language and channel. Fix an answer once, and it improves everywhere.
Pricing: what you actually pay
Take a typical SME: five support people and about 500 conversations a month. LiveChat Starter is out, because it allows only one user. Team costs $49 per person a month on annual billing.
Five Team seats come to $245 a month, or $295 on monthly billing. No AI Agent is included in that price. To get one, LiveChat’s own site says you must move to Text, the company’s newer platform.
Text Essential costs $19 per user on annual billing and includes 10 AI resolutions a month. Growth costs $79 per user and includes 200. Every extra 50 resolutions cost $49.50.
Say the AI resolves half of your 500 chats. Five Essential users plus five extra packs come to $342.50 a month. On Growth, that month costs $444.50, and busier months cost more.
Askly AI Support Agent Starter costs €195 a month with 6-month billing. It includes up to 500 AI answers a month and unlimited users. For this team, Starter fits even if the AI finishes every conversation.
Choose Flex at €359 for up to 1,000 answers, up to 5 domains and priority support. Setup by Askly’s team is optional, for a one-time €1,500.
Only want your team answering, without AI? Askly Support Software Pro costs €97 a month for up to 10 users.
Askly prices are in euros and exclude VAT. LiveChat and Text price in US dollars, so your euro bill moves with exchange rates.
Results that speak for themselves
At Confido, a private healthcare provider, AI resolves 72% of patient questions.
BusTruckParts, a used truck parts supplier, serves buyers from 100+ countries in their own language.
Eesti Loto replies to customers 42 times faster with Askly AI.
Verdict: which one should you choose?
LiveChat makes sense for a large team of human agents who chat all day. Its staffing and reporting tools suit that setup well.
Choose Askly if the AI should answer customers itself, not just help agents. Starter includes up to 500 AI answers a month.
Choose Askly if your team will grow, because AI plans carry no per-seat fees.
Choose Askly if your customers write in many languages. Translation is built in, and one knowledge base covers them all.
And choose Askly for a predictable bill in euros. You pick a plan by answer volume, not by headcount.
