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Hotels

Answer every guest in their language, even at 2 a.m.

Guests ask the same things on every channel. Askly's AI answers in their language, reception does the rest.

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  • No card
  • 30+ languages
  • Chats stay in the EEA

Sound familiar?

The front desk can't be in five places at once.

  • Reception, Friday 18:00

    “The phone rings while a guest is waiting at the desk.”

    With Askly: The AI Voice Agent answers the phone with no queue, and the chat takes the routine questions.

  • Every single day

    “What time is breakfast? Is there parking? Can I check in early?”

    With Askly: The AI answers from your hotel info, in the guest's language. You write each answer once.

  • Night shift

    “Messages that arrive at night wait until the morning.”

    With Askly: The AI answers around the clock. What needs a person waits for your team, with the whole chat.

  • Website, Instagram, Messenger, email

    “Questions arrive in four places, and someone has to check them all.”

    With Askly: Everything lands in one inbox, with one knowledge base behind every answer.

In the room

A QR code in every room. Help without a phone call.

Put a small card on the nightstand, at reception or by the pool. Guests scan it, the chat opens on their phone, and they ask in their own language. No app to download.

  1. Print the code. It links to your website with the chat already open: add ?askly_open to the page's address.
  2. Guests ask in their language. Towels, breakfast, a taxi, the Wi-Fi password.
  3. The AI answers, reception takes requests. Requests reach your team with the full chat, translated into your language.

Try it now: scan the code on the card with your phone. Askly's own chat opens, just as your guests' chat would. Or open it here

What guests ask after scanning

  • What's the Wi-Fi password?
  • Can I check out at 2 pm?
  • Is the spa open tonight?
  • Can you call me a taxi for 6 am?
  • Do you have gluten-free breakfast?
  • Where can I park?

You decide

You choose what the AI answers and what reception handles.

Start with AI + Team: the AI answers hotel questions and passes requests to reception. Switch to 100% AI for the night, or keep every chat with your team and let Askly translate.

The AI answers hotel questions. Requests go to reception.

Customer sees Deutsch
KI antwortet 24/7 09:00 - 17:00

Hallo! Kann ich morgen erst um 14 Uhr auschecken?

14:24

Laura ist jetzt im Chat

Natürlich! Ich habe den späten Check-out für Zimmer 214 eingetragen.

L Laura 14:25
Schreiben Sie Ihre Frage Senden
Deutsch Premium chat by askly
Your team sees English
AS Anna Schmidt Web chat · Deutsch AI + Team

Hi! Can I check out at 2 pm tomorrow?

Translated live from Deutsch

Request: the AI handed it to Laura

L Laura

Of course! I've added late checkout for room 214.

Sent in Deutsch

The whole stay

From the first question to the last night.

  • Before arrival

    Rooms, prices, parking and directions, answered on your website, Instagram and Messenger.

  • Arrival

    Check-in times, early arrival and luggage, answered before the guest has to call.

  • During the stay

    A QR code in the room for towels, breakfast, the spa or a taxi.

  • On the phone

    The AI Voice Agent answers calls with no queue, in the caller's language.

  • Reception keeps its language

    Your team answers in one language. Askly translates both ways, live.

  • Booking questions

    Connect a booking system and the AI checks free dates before it answers.

Real results

Hotels and travel teams on Askly.

91%

of repeating guest questions answered by the AI in the first month

Wagenküll Castle & Resort Read the story

FAQ

Questions hotels ask us first.

Do we still need someone at reception at night?

For guests at the door, yes. For questions, no: the AI answers at night and keeps requests for your team in the morning. You decide which topics the AI answers and which always go to a person.

Where does the AI get its answers?

From your own content: your website, documents and the answers you write. Fix an answer once and it is fixed in every language and channel.

Do guests need an app for the QR code?

No. The code opens your website in the phone's browser, with the chat already open.

Can it work with our booking system?

Askly can connect to booking systems, so the AI checks free dates before it answers. Tell us which system you use when you book a demo.

Which languages can guests write in?

30+ languages, detected automatically. Reception reads and writes in its own language, and Askly translates both ways.

What if the AI gets something wrong?

Start with AI + Team, so reception sees every chat. A realistic start is 20–40% of conversations answered by the AI, growing as you add answers.

Your next guest is already typing. Answer in their language.

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