Healthcare
Patients get answers at any hour. Your staff get time back.
Askly answers routine patient questions in the patient's language, around the clock. Medical topics go to your people by rule.
- Data in the EEA
- Human handover
- 30+ languages
Customer story
Confido: AI resolves 72% of patient questions.
Confido is one of Estonia's best-known private healthcare providers. Patients write in Estonian, Russian and English, around the clock. AI resolves 72% of patient questions, and the team leads the rest.
- 72% of patient questions resolved by AI
- Estonian, Russian and English, 24/7
- The same setup runs at Tartu University Hospital
Built for patient questions
Routine questions answered. Medical ones go to people.
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Routine questions, 24/7
Services, preparation, opening hours and prices, from your own content.
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Medical topics to staff
Route any topic to a human by rule.
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Every patient's language
Patients write in their language. Your staff answer in one.
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Data in the EEA
Written conversations stay in the EEA, in Frankfurt and the Netherlands. They are not used to train AI models.
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You choose retention
Keep conversations 12 to 36 months or longer.
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Security controls
HTTPS everywhere, role-based access, two-factor login and a log of every access.
FAQ
Questions from healthcare teams
Where is our data?
Written conversations stay in the EEA (Frankfurt, Netherlands). Voice uses OpenAI under standard contractual clauses. Kept 12 to 36 months or longer, you choose.
Can a customer always reach a human?
Up to you. 100% human, 100% AI, or AI + human. A customer can ask for a person at any point.
What if the AI is wrong?
Fix the answer once and it is fixed in every language, in every channel. Or route that topic to a human by rule.
Your next customer speaks a language you don't. Be ready today.
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