Customer stories

Real teams. Published results.

Every number on this page comes from a published case study. Read how each team uses Askly.

Case studies

What teams achieved with Askly

Healthcare
Confido

AI resolves 72% of patient questions. The team handles the rest.
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Hospitality
Wagenküll Castle & Resort

AI resolved 91% of repeating guest questions in the first month.
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E-commerce
Klick

Moved 80% of customer communication into Askly after switching from Zendesk.
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Auto parts
BusTruckParts

Serves buyers from 100+ countries in their own language.
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Games e-shop
Punktid Technologies

75% smaller budget on multilingual support after switching from Zendesk.
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DIY retail
Bauhof

50% fewer emails and 45% fewer calls to customer support.
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Lottery
Eesti Loto

Answers customers 42 times faster.
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Technology retail
C&C Estonia

An Apple Premium Partner whose Estonian and Latvian teams serve customers in one inbox.
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Jewelry e-commerce
Marmara Sterling

Estonia's largest jewelry brand sells through live chat: every person who asks gets an answer.
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Hotel booking
Hookusbookus

Customers get a reply in 15 seconds on average during office hours.
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Shopping centres
Ülemiste Centre and T1 Tallinn

Two of Tallinn's largest shopping centres answer visitors in three languages, 24/7.
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