New Askly social media support agent is now live. Included in your plan.

Sign in Try free now

Public sector

Every resident gets a clear answer, even after office hours.

Residents ask about documents, deadlines and opening hours. The AI answers, personal cases go to your officials.

Book a demo Try free now
  • Chats stay in the EEA
  • AI answers are labelled
  • 30+ languages

Sound familiar?

Long queues for short questions.

  • Front office, Monday

    “Half the calls are about opening hours and which form to fill in.”

    With Askly: The AI answers routine questions on your website and by phone, 24/7, so officials keep their time for real cases.

  • Residents

    “Which document do I need? Which office do I even ask?”

    With Askly: The AI answers from your own pages and guides and points residents to the right form.

  • A city of many languages

    “Residents write in Russian, Ukrainian, English and more.”

    With Askly: Askly detects the language. Officials read and reply in their own, and Askly translates both ways.

  • Trust

    “A wrong answer from a public body is worse than no answer.”

    With Askly: Every AI answer is labelled as AI. Start with AI + Team, and fix any answer once for every language.

Real questions

What residents ask, and what happens next.

Four everyday questions, as residents would see them in the chat.

  • Documents UK

    Які документи потрібні для реєстрації місця проживання?

    Потрібні паспорт і договір оренди. Подати заяву можна онлайн.

    Відповідь ШІ

    Your team reads: “You need your passport and your rental contract. You can apply online.”

    Answered from your own guide.

  • Opening hours EN

    Are you open on 24 February?

    No, 24 February is a public holiday. We're open again the next day from 9:00.

    AI answer

    Holiday hours, answered at 23:40.

  • Deadlines RU

    До какого числа можно подать заявление в детский сад?

    Заявления принимаются до 31 марта. Подать его можно онлайн.

    Ответ от ИИ

    Your team reads: “Applications are accepted until 31 March. You can apply online.”

    Answered in Russian, read by your team in English.

  • Personal case ET

    Minu taotlus on juba kaks nädalat ootel. Miks?

    Vaatan teie taotluse kohe üle ja vastan siinsamas.

    M Mari

    Your team reads: “I'll look at your application right away and reply here.”

    Personal cases go straight to an official.

You decide

You choose what the AI answers and what your officials handle.

Start with AI + Team: the AI answers general questions and hands personal cases to your staff. Widen its role when you trust the answers, or keep every chat with your team and let Askly translate.

The AI answers general questions. Personal cases go to your officials.

Customer sees Русский
ИИ ответит 24/7 09:00 - 17:00

Здравствуйте! Моё разрешение на парковку не работает.

14:24

Мари теперь в чате

Сейчас проверю ваше разрешение и отвечу здесь.

M Mari 14:25
Напишите свой вопрос Отправить
Русский Premium chat by askly
Your team sees English
NP Natalia Petrova Web chat · Русский AI + Team

Hello! My parking permit isn't working.

Translated live from Русский

Personal case: the AI handed it to Mari

M Mari

I'll check your permit now and reply here.

Sent in Русский

Real results

Eesti Loto answers 42 times faster.

42×

faster replies to customers

Eesti Loto Read the story

  • ~60%

    of questions answered by the AI in the first month

    Eesti Loto

  • 1–2weeks

    to set up, with no development

    Eesti Loto

Built for public trust

Transparent by design, European by default.

  • Answers from your own pages

    The AI answers from your website, guides and the answers you write. Fix an answer once and it is fixed in every language.

  • AI answers are labelled

    Residents see which reply came from the AI and can ask for a person at any time.

  • Chats stay in the EEA

    Written conversations stay in the EEA, in Frankfurt and the Netherlands, and are not used to train AI models.

  • You choose retention

    Keep conversations 12 to 36 months or longer.

  • Security controls

    HTTPS everywhere, role-based access, two-factor login and a log of every access.

  • GDPR roles made clear

    Your organisation is the controller. Askly processes residents' data only on your documented instructions.

FAQ

Questions public organisations ask us first.

Do public organisations already use Askly?

Yes. Askly has worked with more than 500 service providers, public institutions and e-shops, including Eesti Loto and Tartu University Hospital.

What if the AI gives a wrong answer?

It can happen: in about 1 case in 10 the AI may misread your content. That is why you start with AI + Team and fix an answer once for every language and channel. A realistic start is 20–40% of conversations answered by the AI.

Is residents' data used to train AI?

No. Written conversations stay in the EEA and are not used to train AI models.

Can residents always reach a person?

Yes. You choose the mode (100% AI, AI + Team or 100% Human), and a resident can ask for a person at any point.

Do we need a long IT project?

No. Adding the chat takes a few minutes and needs no development. Eesti Loto's AI setup was ready in 1–2 weeks.

Residents' questions don't stop at five. Neither does Askly.

Book a demo Try free now
  • No card
  • Cancel by doing nothing