Retail
Your staff can't be in every aisle. Askly can.
Shoppers ask online, by phone and on the shop floor. Askly's AI answers in their language, staff take the rest.
- No card
- 30+ languages
- Chats stay in the EEA
Sound familiar?
Busy floor, ringing phone, a queue at the till.
- Saturday, 13:00
“Three customers are waiting and the phone rings again.”
With Askly: The AI Voice Agent answers calls with no queue, and the chat takes the routine questions.
- Fifty times a day
“Do you have this in size M? Is it in stock in the Tartu store?”
With Askly: With your stock system connected, the AI answers availability in real time.
- After closing time
“Are you open on Sunday? Where can I park? Can I return this online?”
With Askly: Opening hours, parking, returns and campaigns, answered 24/7 from your own info.
- Online and in the store
“A customer chats on the website, then calls the store and starts from zero.”
With Askly: Chat, social, email and phone land in one inbox, so your team sees the whole conversation.
In the store
A QR code on the shelf. An answer in seconds.
Put a code on shelf tags, in fitting rooms, at the till or in the shop window. Shoppers scan it and ask in their own language, even when every colleague is busy. No app to download.
- Print the code. It opens your website with the chat already open: add ?askly_open to the page's address.
- Shoppers ask on the spot. Size, colour, stock, price, returns.
- The AI answers, your staff take over. When a person is needed, your team gets the full chat and knows where to go.
Try it now: scan the code on the tag with your phone. Askly's own chat opens, just as your shoppers' chat would. Or open it here
A tag in the fitting room with a QR code. Scanning it opens the store's chat on the shopper's phone.
What shoppers ask after scanning
- Is this in stock in black?
- Does it come in a smaller size?
- Can I return it to another store?
- Are you open on Sunday?
- Does this charger fit my phone?
- Is there a discount today?
You decide
You choose what the AI answers and what your staff handle.
Let the AI take stock and opening-hour questions, and pass anything that needs a person to your team. Or keep every chat with your staff and let Askly translate.
The AI answers on its own, in the shopper's language.
Hei! Onko tätä takkia koossa M? Olen sovituskopissa 3.
14:24Kyllä! Kokoa M on tässä myymälässä kaksi kappaletta, ikkunan vieressä olevassa telineessä.
Hi! Do you have this jacket in size M? I'm in fitting room 3.
Translated live from SuomiYes! There are two in size M in this store, on the rail by the window.
Sent in SuomiThe AI answers simple questions. Anything that needs a person goes to your staff.
Hei! Onko tätä takkia koossa M? Olen sovituskopissa 3.
14:24Mark on nyt chatissa
Kyllä on! Tuon sen sovituskoppiin 3.
Hi! Do you have this jacket in size M? I'm in fitting room 3.
Translated live from SuomiFitting-room request: the AI handed it to Mark
Yes, we do! I'll bring it to fitting room 3.
Sent in SuomiYour staff answer in English. Askly translates both ways, live.
Hei! Onko tätä takkia koossa M? Olen sovituskopissa 3.
14:24Kyllä on, tuon sen heti!
Hi! Do you have this jacket in size M? I'm in fitting room 3.
Translated live from SuomiYes, we do. I'll bring it right away!
Sent in SuomiReal results
Stores and shopping centres on Askly.
+300%
more chat contacts, with 50% fewer e-mails and 45% fewer calls after the switch from Zendesk
Bauhof Read the story
-
~50%
of conversations fully resolved by the AI
Klick -
24/7
answers in Estonian, Russian and English for shoppers
Ülemiste Centre & T1 Tallinn
FAQ
Questions stores ask us first.
Does the AI know what's in stock?
Yes, when your stock system is connected: the AI answers stock and availability questions in real time. Without it, the AI answers from your website and passes stock questions to your staff.
Do shoppers need an app for the QR code?
No. The code opens your website in the phone's browser, with the chat already open.
We have several stores. Does that work?
Yes. Keep each store's hours and details in one knowledge base, and send topics to the right team by rule.
Will shoppers know they're talking to an AI?
Yes. Every AI reply carries an "AI answer" label in the chat, and shoppers can ask for a person at any time.
Which languages can shoppers write in?
30+ languages, detected automatically. Your staff read and reply in their own language, and Askly translates both ways.
Your next shopper has a question right now. Answer it in seconds.
- No card
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