New Askly social media support agent is now live. Included in your plan.

Sign in Try free now

Customer service software

AI-powered customer service. In every channel. In every language.

Askly answers your customers on the phone, in web chat, by email and on social media. Set it up today.

Try free now Book a demo
  • Automatic language detection
  • No card
  • Data stored in the EU
  • 1000+ businesses

Trusted by

  • Klick
  • Hilton
  • ON24
  • Amserv
  • Eesti Loto
  • Goldtime
  • TEZ Tour
  • Confido
  • Partner
  • Given
  • Home4you

Customers

No waiting customers. No staff acting like chatbots.

I can’t say enough about how easy you are to work with. Thank you, Askly!

Switched from Zendesk to Askly

Rainer Ross Head of Customer Support, C&C Estonia Read the story

1 / 2

Channels

Wherever your customer writes or calls, Askly answers 24/7.

All of them run on one inbox, one AI and one knowledge base, easy to set up and manage.

A customer chats with a shop on a phone. The Askly chat on the screen shows a question in Finnish, the AI's answer and Maria from the team taking over.

Askly AI · Live demo

Do you want to know how it works?

Languages

Built multilingual from the ground up. Not translated afterwards.

Elsewhere, "multilingual" means translating the widget, macros and knowledge base, one language at a time. In Askly your knowledge base stays in one language, and every customer gets answers in theirs: 30+ languages from day one and 100+ on request.

Automatically greet every customer in their language.

They feel welcome and safe from the first word.

  • de Hallo! Wie können wir helfen?
  • pl Dzień dobry! W czym możemy pomóc?
  • fi Hei! Miten voimme auttaa?
  • es ¡Hola! ¿En qué podemos ayudarte?
  • fr Bonjour ! Comment pouvons-nous vous aider ?
  • +100 languages

Video greeting

Start every chat with a friendly wave.

The chat opens with a short video of your company representative waving hello. Visitors meet a friendly face first, not a faceless bot.

  • Order a custom greeting, or pick one from the gallery.
  • Match the chat color to your brand.
  • AI replies 24/7. Your team's hours show under the video.

You're in control

You decide what the AI answers alone and what waits for a person.

Start by approving every answer, then let the AI take over. Email replies wait for your OK. On chat, begin with AI + Team and switch to 100% AI when you're ready. Connect Shopify or WooCommerce and the AI checks order status itself.

The AI answers simple questions. Personal cases go to your team.

Customer sees Deutsch
KI antwortet 24/7 09:00 - 17:00

Hallo! Mein Paket ist beschädigt angekommen.

14:24

Maria ist jetzt im Chat

Das tut mir leid! Wie lautet Ihre Bestellnummer?

M Maria 14:25
Schreiben Sie Ihre Frage Senden
Deutsch Premium chat by askly
Your team sees English
LF Lena Fischer Web chat · Deutsch AI + Team

Hi! My parcel arrived damaged.

Translated live from Deutsch

Personal case: the AI handed it to Maria

M Maria

Sorry to hear that! What's your order number?

Sent in Deutsch

Comparison

Everything a support rockstar does. Askly does it without a new hire.

New local hire Other software Askly
Welcomes each customer in their language A surprise during the conversation After you localize it manually Detected automatically, a moment before the customer needs support
Languages covered Only a few The ones you or a developer added 30+ on day one, 100+ on request
Online 3 a.m. Sunday Probably not A rather dumb bot Yes, AI like a human
Knows what to answer After onboarding Maybe, after a painful setup Surely, and a joy to set up
Ready to answer At least a week Sometimes never Today or tomorrow
Onboarded by Human Resources Developers, for developers CX experts

Knowledge base

Your team answers each question once. Askly answers it from then on.

Write the perfect answer in plain words and your team's language. Add knowledge on the go whenever something new comes up. Askly gives that answer to every next customer who asks. Service gets better every week, not busier.

  • Central knowledge base

    Chat, email, social and phone share the same answers.

  • Live translation

    Both directions, every channel.

  • Voice agent

    Same brain, your phone number.

  • Human handover

    Mid-chat, full context.

  • Platform integrations

    Shopify, WooCommerce, Magento, Wix, WordPress, ShopRoller, VOOG.

Sandra Roosna, founder and CEO of Askly

From the founder

I'm Sandra, Askly's founder. Our mission is to bring quality to customer service: AI takes the repetitive work, people do what only people can. Let's raise the bar together!

Sandra Roosna Founder and CEO, Askly
Meet me on LinkedIn

  • 4,000+ people every day

    Support and sales teams work with Askly's AI daily.

  • Your way or done for you

    Set it up yourself, or we build it for you.

  • 5× lower budget

    Than a local support team per market.

  • Breaking stereotypes

    We prove AI can be customer-friendly.

Results

Support that also sells.

Shoppers buy when their questions get answered while they are still deciding. Inpuit reported €1,000 in extra sales on the first day of its free trial.

A smiling customer shops online with a phone and a bank card.

Every number here carries a real customer's name.

72%

patient questions resolved by AI

Confido Read the story

Data and AI

Your data stays yours. And the AI keeps up.

Your data stays yours

We don't train AI models on your data.

  • Written conversations stay in the EEA, in Frankfurt and the Netherlands

LLM-agnostic by design

Askly isn't tied to one AI model. We follow new model releases and adopt the best ones.

  1. Decision-making engine The core of Askly: it decides how each question is handled.
  2. Central knowledge base Built and managed in one place, for every language and channel.
  3. Language model The most replaceable part. We switch to a better one when it arrives.

When a better model arrives, Askly moves to it. Your knowledge base stays as it is.

Pricing

Plans for both: a one-person international business and a 100-country brand.

See plans

Getting started

Live by tomorrow at the latest. Four steps, none of them a dev project.

The Askly dashboard, where you set up the chat: languages, colours and the greeting picture
  1. 1

    Connect

    Create an account and get your personal script. Paste it in the head tag, or add the Askly plugin. 2 minutes.

  2. 2

    Activate AI

    Add your domain. The AI turns into your customer and maps the topics your knowledge base needs.

  3. 3

    Review

    The AI drafts a recommended knowledge base. Review, edit, confirm. Add more data. One afternoon.

  4. 4

    Go live

    Pick the mode: 100% AI, AI + Team or 100% Human. Change it any time.

Voice AI: order the full, ready solution once your written knowledge base is live.

Start free Self-setup guide

Good to know

Questions to settle before you decide.

Can a customer always reach a human?

Up to you: 100% AI, AI + Team or 100% Human. A customer can ask for a person at any point.

Which languages?

Askly detects each customer's language automatically and answers in it. 30+ languages work instantly, and 100+ are available on request. Your team answers in one language, and conversations are translated in real time.

Do I need a developer?

No. Adding Askly to any website is easy. Get started and the system guides you.

Where is our data?

Written conversations stay in the EEA (Frankfurt, Netherlands). Call data is stored on servers in the EU. Kept 12 to 36 months or longer, you choose.

What if the AI is wrong?

When a question needs a person, the AI hands it to your team. Fix a wrong answer once and it's fixed in every language and channel. Or route that topic to a human by rule.

Your next customer speaks a language you don't. Be ready today.

Try free now Book a demo
  • No card
  • Cancel by doing nothing