Hear how Askly’s AI agent answers phone calls
Askly’s AI agents now answer phone calls 24/7. How the voice agent works, how it’s built in 3 to 5 days and what happens when it can’t answer.
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Customer stories, guides and Askly news
How European businesses answer every customer in their language, and what we learn along the way.
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Confido automates 72% of patient questions with AI
Confido’s AI agent answers patients 24/7 and fully resolves 72% of their questions. Anything that needs a person goes to the team.
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C&C Estonia: trust built into customer support
C&C Estonia, an Apple Premium Partner, uses Askly so conversations follow customers across pages. Nobody has to ask the same question twice.
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Klick moved 80% of its customer communication to Askly
Klick replaced Zendesk with Askly. Now 80% of its customer communication happens in website chat, and AI fully resolves nearly 50% of requests.
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BusTruckParts serves buyers from 100+ countries with Askly
Used truck parts supplier BusTruckParts serves buyers from 100+ countries in their own language with Askly, without hiring extra staff.
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Wagenküll Castle & Resort: AI resolved 91% of repeat queries
AI resolved 91% of repeat guest questions at Wagenküll Castle & Resort in the first month with Askly. No development was needed.
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Ülemiste Centre and T1 Tallinn answer visitors 24/7 with AI
Two of Tallinn’s largest malls use Askly’s AI agent to answer visitors in Estonian, Russian and English. Every AI answer is clearly labeled.
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Eesti Loto answers customers 42 times faster with Askly AI
Estonia’s only lottery operator added AI to customer support. Replies got 42 times faster, and AI resolved nearly 60% of questions in the first month.
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How Bauhof cut support emails by 50% and calls by 45%
Bauhof, one of Estonia’s largest DIY stores, replaced Zendesk with Askly. Compared with 2021, emails fell 50%, calls fell 45% and chat use grew 300%.
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Bad website chatbots: a nuisance or a business risk?
A badly built chatbot annoys customers, costs you sales and can become a legal liability. 8 warning signs, 7 risks and 5 steps to get it right.
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Punktid went chat-only and cut support costs by 75%
Estonia’s largest online computer game store replaced Zendesk with Askly, moved all customer support into chat and cut its support costs by 75%.
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14 things to check in your website chat
An untested chat tool can drive buyers away. Check yours against 14 criteria, from page speed and chat history to languages, GDPR and AI disclosure.
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Askly joins the Estonian E-commerce Association
In 2022, Askly joined the Estonian E-commerce Association, then home to almost 500 online sellers. Here’s why real-time support matters in e-commerce.
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How Marmara Sterling sells jewelry through live chat
Marmara Sterling, Estonia’s largest jewelry brand, on why customer support matters for sales and how its team sells jewelry through live chat.
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How Hookusbookus answered live chats in 15 seconds on average
In 2022, Hookusbookus customers got a live chat reply in 15 seconds on average during business hours. The team explains how they did it.
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Why online shoppers leave, and how to keep them
About 70% of online shopping carts are abandoned before checkout, according to the Baymard Institute. 4 practical tips to keep shoppers on your site.
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Finestmedia and Askly start working together
Askly and Finestmedia have started working together. Finestmedia’s FinestCommerce builds online stores on the nopCommerce e-commerce platform.
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Online customer service is getting easier
From Askly’s early days as TranslateWise: a live chat that translates conversations in real time, so smaller online stores can offer multilingual support.
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Live chat on your website: benefits and challenges
Live chat is fast, convenient and popular with online shoppers, but it has downsides too. 10 benefits and 3 challenges to weigh before you add it.
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How to keep visitors on your website longer with live chat
6 simple ways to get website visitors to use your live chat, with example wording for your emails, newsletter and on-hold message.
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How to turn website visitors into loyal customers
12 practical live chat tips for your website or online store, from pop-ups and reply times to multilingual support, cross-selling and repeat business.
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How to grow sales on a small budget
5 low-cost things an online store can start today to grow sales: better images, live chat, a UX check, cross-selling and a simpler checkout.
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