Hear how Askly’s AI agent answers phone calls

Askly’s AI agent now answers your phone calls too: 24/7, on the number your customers already dial. And it takes days to set up, not months.

Want to hear it first? Call our Estonian-speaking demo agent at +372 636 0789.

Askly’s AI platform, built in Estonia, puts one AI agent on web chat, Facebook Messenger, Instagram DMs and email.

The new AI Voice Agent adds your phone line and answers from the same knowledge base. It handles even a small language like Estonian well.

Built in 3 to 5 days from what you already know

An Askly voice agent can be built in about 3 to 5 days. It uses the knowledge your company already has.

If you’re already an Askly customer, we build on what your text-based AI agent knows.

Not a customer yet? Send us your reply templates, guides or an export of your conversation archive.

We prefer to base the AI on real customer questions, not just FAQs. That way we learn your customers’ problems and needs, and choose the best answers.

Here’s how it comes together:

1. You book a short intro call to talk through your situation and call volume.
2. We work out what customers ask, how they ask it and how often.
3. We find the questions AI could answer as naturally and as well as your team does.
4. We build a knowledge base and a test voice agent for your team to try out.
5. You forward your calls. Your number stays the same, so callers dial it as usual.

How it works and where your data goes

The voice agent answers in 3 steps:

1. It turns the caller’s speech into text.
2. It generates an AI answer.
3. It reads the answer out with natural speech synthesis.

The caller hears a short pause before each answer. The whole system is built for real-time conversation.

Askly voice agents politely tell callers that they’re talking to AI.

Calls are processed in the European Economic Area (EEA). Only the AI’s answers are generated outside it, by OpenAI in the USA.

That happens under standard contractual clauses and a data processing agreement. Transcripts can also go straight to your own server, so you keep more control over your data.

It answers in your callers’ languages

The voice agent answers in 30+ languages, around the clock. It speaks fluent Estonian and the official languages of European countries.

So whether your customers are in Estonia, Latvia, Lithuania or elsewhere in Europe, it can serve them well.

More complex topics go to your team. In written channels, real-time translation lets your team reply in its own language while customers read the answer in theirs.

When the AI can’t answer

There will always be questions the voice agent can’t handle. During business hours, it can forward the call to your support team.

Or it transcribes the call and emails it to you. Either way, the question reaches your team.

You can set different rules for business hours and after hours.

Reports show what the AI resolved, and what it missed

The voice agent’s performance is analyzed every day, and AI turns the results into reports. You can review them weekly, for example.

The reports show:

• what share of questions the AI resolved on its own
• what share went to your team
• how long calls took
• the main topics the AI discussed with customers

As you improve the knowledge base, you can track the effect in these metrics. You can also see how well the voice agent handles difficult questions.

Every customer question also tells you something:

• where customers stumble
• which information is hard to find or confusing
• where there are technical errors

AI has made analyzing this feedback much easier. The AI works out what knowledge it’s missing, so you know what to add to the knowledge base.

Who we work with

1000+ businesses use Askly, from service providers and public institutions to online stores. More than 4,000 support, business development and sales specialists use the Askly dashboard every day.

Results vary from business to business: the AI resolves 30% to 70% of questions without a person.

Askly customers include Tartu University Hospital, Confido, Eesti Loto, Partnerkaart, Jetoil, Bauhof, Macta Beauty, Amserv and Klick.

Who it’s for, and why it matters

Customers don’t only call during business hours. They call in the evening, on weekends and on holidays, whenever they need help right away.

If your customers ask the same questions again and again, we recommend routing those to AI first.

Customer expectations have changed: people expect answers right now.

A voice agent makes your team more productive. It also lets customers get answers around the clock.